Visit Expectations


The professional staff of Utopia Salon and Day Spa always remains respectful of your privacy and modesty, maintaining proper draping procedures at all times. In addition, we will explain to you all the spa etiquette associated with your service as well as inquire about any relevent personal or physical concerns you may be experiencing. Our spa personnel strive to keep you comfortable at all times, giving you nothing less than the Utopian visit you expect.  

Tours of our spa facilities are available upon request.  Please visit our Front Desk or contact us to schedule in advance. 

In consideration of all guests, please turn off or silence all cell phones, tablets, etc. while visiting the spa area. 

We love children, however, we are unable to accommodate them during your spa visit.

Complimentary beverages offered to all clients include water, regular and decaf coffee, and assorted hot teas. 

 

Arrival: Your punctuality is greatly appreciated so that we may be able to serve you better.  Please arrive 15 minutes early for your services to leave adequate time to fill out any forms and to be sure your service can begin at the scheduled time.  Our scheduling is designed to permit the correct time needed for your services. Unfortunatley, late arrivals will not receive an extension of scheduled appointment times in order to to be fair to all guests.  

 

Deposit and Cancellation Policy:  All first time or inactive guests are required to leave a deposit of $25.00 per hour of services reserved. A credit card deposit payment will be processed over the phone at the time of booking and is 100% refundable for partial or entire cancellation of services with a minimum 24 hours notice prior to these scheduled appointments.  Less than 24 hours notice of partial or entire cancellation of services will result in full forfeiture of required deposit.  Bridal and Spa Parties, please see your contract for specific deposit and cancellation policies. 

 

Spa Services:  For those receiving two or more spa services, changing rooms with robes and slippers are provided during your visit for maximum comfort and ease of transitioning between services. A keyed locker will also be provided for your personal belongings. For those receiving one spa service, you will have the privacy of undressing and dressing within the treatment room, where you can also keep any personal belongings with you during your appointment. For all, we recommend leaving jewelry and other valuables at home. We are not responsible for lost or stolen property.

 

Gift Certificates:  Gift Certificates can be purchased for any specific service or monatary amount.  In the event a gift certificate was purchased for a specific service and the price of that service should increase before it can be redeemed by the recipient, Utopia Salon and Day Spa will honor the lower price up until the expiration date listed on that gift certificate. After the expiration date listed on the gift certificate has past, the recipient becomes responsible for any difference of price, payable by any accepted form of payment at our establishment.  Gift certificates are not eligible for refund.