Visit Expectations


Overview:

The professional staff of Utopia Salon and Day Spa always remains respectful of your privacy and modesty, maintaining proper draping procedures at all times. In addition, we will explain to you all the spa etiquette associated with your service as well as inquire about any relevent personal or physical concerns you may be experiencing. Our spa personnel strive to keep you comfortable at all times, giving you nothing less than the Utopian visit you expect.

Your punctuality is greatly appreciated so that we may be able to serve you better. Our scheduling is designed to permit the correct time needed for your services. Late arrivals will not receive an extension of scheduled appointments. A 24 hour cancellation notice is required for any single service and a 48-hour notice for multiple services or spa packages booked. For Spa and Bridal Parties, cancellation policies are as stated in contract.  

A credit card deposit is required for multiple services. Utopia Salon and Day Spa reserves the right to charge full price for missed or late appointments. Please arrive 15 minutes prior to your appointment time.

In consideration of all guests, please turn off or silence all cell phones, tablets, etc. while visiting the spa area. 

Complimentary beverages offered to all clients include water, regular and decaf coffee, and assorted hot teas. 

We love children, however, we are unable to accommodate them during your spa visit.

Tours of our spa facilities are available upon request.  Please visit our Front Desk or contact us to schedule in advance. 


Spa Services:

For those receiving two or more spa services, changing rooms with robes and slippers are provided during your visit for maximum comfort and ease of transitioning between services. A keyed locker will also be provided for your personal belongings. For those receiving one spa service, you will have the privacy of undressing and dressing within the treatment room, where you can also keep any personal belongings with you during your appointment. For all, we recommend leaving jewelry and other valuables at home. We are not responsible for lost or stolen property.


Gift Certificates:

Gift Certificates can be purchased for any specific service or monatary amount.  In the event a gift certificate was purchased for a specific service and the price of that service should increase before it can be redeemed by the recipient, Utopia Salon and Day Spa will honor the lower price up until the expiration date listed on that gift certificate. After the expiration date listed on the gift certificate has past, the recipient becomes responsible for the difference in any form of payment accepted our establishment.  Gift certificates are not eligible for refund.