Visit Expectations & Policies

 

In consideration of all guests, cell phones, tablets, etc. are to be silenced while visiting the spa area.  While in salon, personal devices should be kept to a low volume, and speaker phones are not permitted in respect to all clients.  

We love children, however, we are unable to monitor them during your visit and require an adult present during your visit.  

Tours of our spa facilities are available upon request.  Please visit our Front Desk or contact us to schedule in advance. 

Complimentary beverages available to all clients include water, regular and decaf coffee, and assorted hot teas.

 

Deposit and Cancellation Policy:  All first time or inactive guests are required to leave a deposit of $25.00 per hour of services reserved. A credit card deposit payment will be processed over the phone at the time of booking and is 100% refundable for partial or entire cancellation of services with a minimum 24 hours notice prior to these scheduled appointments.  Less than 24 hours notice of partial or entire cancellation of services will result in full forfeiture of required deposit. Bridal and Spa Parties, please see your contract for specific deposit and cancellation policies. 

Arrival & Service Times:  Your punctuality is greatly appreciated so that we may be able to best serve you.  Please arrive 15 minutes early for your services to leave adequate time to fill out any forms and to be sure your service can begin at the scheduled time.  Our scheduling is designed to permit the correct time needed for your services. Service lengths listed throughout our website and in brochures are the maximum time allotted for your service, including consultation and personal prep time.  Unfortunatley, late arrivals will not receive an extension of scheduled appointment times in order to to be fair to all guests. 

Salon Services:  Our Stylists range in talent levels and charge accordingly for services.  Please feel free to request a specific talent level at the time of booking or your appointment will be scheduled with our first available Stylist of any level.  Advanced consultation of color and hair treatment services are available for a rough estimate of cost which vary based on current color and condition of hair, thickness and length, desired look and style, etc.  Several sessions may be required to achieve certain looks. Utopia 100% backs it's Stylists right to refuse any service that will jeopardize the client or the integrity of their hair in order to protect our name, stylists, and guests.   

Spa Services: The professional staff of Utopia Salon and Day Spa will explain to you all the spa etiquette associated with your service as well as inquire about any relevent personal or physical concerns you may be experiencing.  During massage and other services, our staff always remains respectful of your privacy and modesty, maintaining proper draping procedures at all times. Our spa personnel strive to keep you comfortable at all times, giving you nothing less than the Utopian experince our guests' have come to expect.

For those receiving two or more spa services, changing rooms with robes and slippers are provided during your visit for maximum comfort and ease of transitioning between services. A keyed locker will also be provided for your personal belongings. For those receiving one spa service, you will have the privacy of undressing and dressing within the treatment room, where you can also keep any personal belongings with you during your appointment.  Please feel free to request a robe and / or locker for any length spa service.  For all, we recommend leaving jewelry and other valuables at home. Utopia is not responsible for lost or stolen property.

Gift Certificates:  Gift Certificates can be purchased for any specific service or monetary amount.  In the event a gift certificate was purchased for a specific service and the price of that service should increase before it can be redeemed by the recipient, Utopia Salon and Day Spa will honor the price at time of purchase up until the expiration date listed on that gift certificate. After the expiration date listed on the gift certificate has past, the recipient becomes responsible for any difference of price, payable by any accepted form of payment at our establishment.  Gift certificates are not eligible for refund.  


Returns & Exchanges Policies

Retail Products:  All professional salon products are guaranteed. Within 7 days of purchase, if you are not satisfied with your individual results from a salon product purchased at Utopia Salon and Day Spa, you may exchange the item or receive an ‘Account Credit’ to be used towards services or goods in the future.  Returns for refund in the amount paid for the product, less a 10% restocking fee, will be granted only to the original purchaser as recorded within our computer system, in the original form of payment within 7 days of purchase.

Services:  Utopia guarantees customer satisfaction. For cut and color services, you may receive a ‘redo’ appointment of your previous service within 7 days. Due to the nature of spa services, ‘redo’  appointments will be determined on a case by case basis. Due to the delicate nature and necessary home care of some services as determined by Utopia Salon and Day Spa (including but not limited to, Keratin treatments, nail services, lash lift, etc.), these services are guaranteed 48 hours after leaving Utopia Salon and Day Spa.  For all bridal and special occasion hair and makeup services, any request for adjustments must be made prior to the conclusion of appointment or departure from Utopia, or Utopia staff’s departure from venue.  Sorry, no refunds or credits for any services previously rendered.

Gift Certificates:  Gift Certificate values are guaranteed regardless of purchase date, whether issued for a dollar amount or a specific service or spa package.  Expiration date listed 6 months from date of purchase on all gift certificates indicates last day price paid is guaranteed for specific service or package purchased, meaning should the rate of said service(s) increase beyond the expiration date listed, recipient is responsible to pay any difference.  Should Utopia no longer offer any particular service or package, recipient is free to use the full value paid at time of purchase towards any other current service or package.  Sorry, refunds are not available for gift certificates.